Updated July 2025
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information, the reasons The District chooses to share, and whether you can limit this sharing.
The mobile banking app (the “Mobiliti App”) may collect additional information directly from you or via your financial institution, including:
Information collected through our Mobiliti App is used exclusively to:
We do not share your personal information with third parties except as necessary for providing the Services or as required by law.
| Reasons we can share your personal information | Does The District share? | Can you limit sharing? |
|---|---|---|
| For our everyday business purposes, such as to
process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates’ everyday business purposes; information about transactions and experiences | No | We don’t share |
| For our affiliates’ everyday business purposes | No | We don’t share |
| For our affiliates to market to you | No | We don’t share |
| For non-affiliates to market to you | No | We don’t share |
You may request to limit how we share your personal information by calling us at 303-360-0987 or memberservices@districtcreditunion.com .You can also update your preferences at any time.
Please note:
To unsubscribe from promotional emails:
You may also opt out of receiving marketing emails by clicking the “Unsubscribe” link at the bottom of any promotional message we send.
We collect your personal information when you:
Federal law gives you the right to limit only:
State laws and individual companies may give you additional rights to limit sharing.
A formal agreement between nonaffiliated financial companies that together market
financial products or services to you.
The Controls & Alerts App and Mobiliti App periodically collect, transmit, and use geolocation data to support features designed for fraud prevention and to deliver location-based alerts. Geolocation data is collected only with the End User’s explicit consent and may be used continuously in the background while the Solution is active or inactive, depending on the End User’s settings.
For the Mobiliti App specifically, geolocation data enhances functionalities such as identifying nearby ATMs, branches, and preventing unauthorized access. Users retain full control over this data collection and may adjust location permissions at any time via device settings. Our organization respects the End User’s privacy preferences and strictly collects geolocation data within the parameters explicitly authorized by the user.
The District Credit Union safeguards information according to established security standards and procedures in order to keep your financial information secure and confidential. In addition, we continually assess new technology for protecting information and have external vendors perform regular audits of our system. The result is a safe and secure network, one that ensures protection throughout the financial transaction process, on your computer, during the transmission of information, and in the credit union’s own computer systems.
The District uses many lines of defense to protect your account information, including encryption, firewalls, timed log off, virus protection, and a secure login process. Whether you’re enrolling online for e*Teller transactions, transferring money or paying your bills, you can depend on your accounts and your account information being safe.
Send your inquiry in writing so that the credit union receives it within 60 days after the statement was mailed to you. Your written inquiry must include:
Written inquiries should be mailed to:
The District Credit Union
751 Chambers Road
Aurora, CO, 80011
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will re-credit your account for the amount you think is in error, so that you will have use of the money during the time it takes for us to complete our investigation.
If you have authorized your credit union to automatically pay your loan from your shared account, you can stop or reverse payment on any amount you think is wrong by mailing your notice so that the credit union receives it within 16 days after the statement was sent to you.
You remain obligated to pay the payment on your loans not in dispute, but you do not have to pay any amount in dispute during the time the credit union is resolving the dispute. During the same time, the Credit Union may not take any action to collect disputed amounts or reported disputed amounts as delinquent.
This is a summary of your rights, a full statement of your rights and the Credit Union’s responsibilities under the Federal Fair Credit Billing Act will be sent to you upon request and in response to a billing error.
In case of errors or questions about your electronic transfers call us at the numbers or address listed below as soon as you can and include the information listed below. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
By Telephone: (303) 360-0987 or (877) 208-2979
By U.S. Mail:
The District Credit Union
751 Chambers Road
Aurora, CO, 80011
By Email: MemberServices@DistrictCreditUnion.com
If you tell us verbally, we may require that you send us your complaint or question in writing within 10 business days. We may require you to provide your complaint in the form of an affidavit. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45* days to investigate your complaint or question. If we decide to do this, we will credit your account within 10** business days for the amount you think is in error, so that you will have of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
If a notice of error involves an unauthorized transaction on your Mastercard® debit card, other than a cash disbursement at an ATM, we will provide provisional credit to your account within 5 business days of your notification so you will have use of the money during the time it takes to complete the investigation.*** However, we may delay providing provisional credit if the circumstances or your account history warrants the delay, in which case we will provide provisional credit within ten (10) business days. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will reverse the provisional credit to your account and send you a written explanation. You may ask for copies of the documents that we used in our investigation. See the Rates and Fees Schedule for any fees associated with such copies.
* For errors involving new accounts, point of sale, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. **For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. *** Does not apply to Non-Mastercard® PIN-less transactions.
The following outlines the Error Resolution and Information Request for your mortgage account at The District Credit Union.
If you think an error has occurred on your mortgage account or if you need specific information about the servicing of your loan, please write us at:
The District Credit Union
Attention: Mortgage Department
751 Chambers Road
Aurora, CO 80011
All written requests for information or notices of error should contain the following information:
When the credit union receives a written notice of error, the credit union will provide a Written Response Acknowledging Receipt within 5 days (excluding legal public holidays, Saturdays, and Sundays). A reasonable investigation into the dispute will be conducted. No later than 30 days (excluding legal public holidays, Saturdays, and Sundays) after the receipt of the notice of error, the credit union will either correct the error and provide the member with a written notice of the correction, or provide the member with written notice that no error occurred.
When the credit union receives a written information request, the credit union will respond no later than 30 days (excluding legal public holidays, Saturdays, and Sundays) after receiving the information request. When receiving an information request for the identity of, and address or relevant contact information for, the owner or assignee of a mortgage loan, the credit union will respond to the member no later than 10 days (excluding legal public holidays, Saturdays, and Sundays) after the credit union receives the request.
Use of Cookies The District Credit Union
At The District Credit Union, we use cookies primarily to enhance website functionality and member experience. These cookies enable user navigation and access to features like exclusive member resources and member-only resources. This approach is integral to developing targeted marketing campaigns and promotions that align with our members’ financial goals.
Our cookie usage is geared towards personalizing content and identifying the most frequented sections of our site. This practice ensures that we continuously tailor our offerings to meet and support your financial needs effectively. Your privacy remains our top priority, and we are dedicated to using cookies responsibly to serve you better.
The District Credit Union’s terms, privacy, and security policies do not apply to the external website you are about to visit. The District does not endorse, guarantee, or control any product, service, or content available on the external site. Additionally, The District is not responsible for the security or privacy practices of the external site, nor for the privacy or security of any information you may provide to others on the site. We encourage you to review the privacy policy of the external website for more details.
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